our approach
unbarrier.me is designed to reduce friction, not create it — including when it comes to your data. we collect only what we need, use it with care, name every tool we pass it to, and never sell it. if you want the short version: one email if you subscribe, card details if you pay (handled by Stripe, we never see them), and anonymous page counts so we know which posts get read.
who we are
the data controller is Unbarrier Education Ltd (Company No. 16603630), trading as Unbarrier.Me, registered in England and Wales. registered office: 45–47 The Triangle, Malmesbury, Wiltshire, SN16 0AH. contact: nici@unbarrier.me.
what we collect and why
| What | When | Why (lawful basis) |
|---|---|---|
| Email address | You subscribe to the newsletter | Consent (UK GDPR Art. 6(1)(a)) |
| Name & email | You book a session | Contract (Art. 6(1)(b)) |
| Payment info | You pay for a session | Contract — handled by Stripe, we never see card numbers |
| Message content | You email us directly | Legitimate interest — replying to you |
| Page-visit counts (anonymous) | You visit the site | Legitimate interest — improving the site |
we do not collect sensitive personal data. we do not profile or advertise to you. we do not make automated decisions about you.
the tools we use (our processors)
we pass specific bits of your data to these services so the site and business can work. each has its own privacy policy:
- MailerLite — newsletter delivery. Stores your email and subscription source. US-hosted under Standard Contractual Clauses.
- Stripe — payments. Handles card details entirely on their systems.
- Google Workspace — email (nici@unbarrier.me), calendar, bookings (Appointment Schedule), video (Meet). EU region where possible.
- Plausible Analytics — anonymous page-visit counts. Cookie-free, EU-hosted.
- Vercel — site hosting. Serves pages, logs basic request info.
- Xero — accounting. Holds invoice records as required by HMRC.
- WhatsApp — optional community group for Loop Breakers cohorts. You join voluntarily.
how long we keep it
- Newsletter — until you unsubscribe, then deleted within 30 days.
- Session bookings & invoices — 6 years (HMRC requirement).
- Direct emails — 2 years, then deleted unless part of an ongoing relationship.
- Analytics — anonymous; no individual retention.
your rights
under UK GDPR you can: access the data we hold about you, ask us to correct it, ask us to delete it, withdraw consent, or complain to the ICO. email nici@unbarrier.me — we’ll respond within 30 days.
children
this service is for adults. we don’t knowingly collect data from anyone under 16. if a child has submitted data, email us and we’ll delete it.
cookies & tracking
this site sets no tracking cookies. we use Plausible for analytics, which doesn’t use cookies or collect personal data. you don’t need to click a banner. there isn’t one.
when you click “book” and are taken to Stripe’s checkout, Stripe sets its own cookies for payment security on stripe.com — not on unbarrier.me. you can block, clear, or manage cookies in your browser settings; aboutcookies.org has step-by-step guides.
changes
when this policy changes meaningfully, we’ll update the date at the top and — if you’re on the newsletter — mention it in the next letter.