the deal, short version
if you book a session, you’re agreeing to these terms. they’re plain-English on purpose. if anything here is unclear, email nici@unbarrier.me before booking — not after.
who we are
Unbarrier Education Ltd (Company No. 16603630), trading as Unbarrier.Me. registered office: 45–47 The Triangle, Malmesbury, Wiltshire, SN16 0AH. contact: nici@unbarrier.me.
what we offer
- Loop Breakers sessions — small-group or 1:1 coaching, 90-minute format, delivered via Google Meet.
- Unbarrier services — audit, access, and voice consultancy packages described on the site.
- Writing & community — free newsletter, blog posts, WhatsApp cohort spaces.
booking & payment
- you book via TidyCal. prices are shown at the point of booking.
- payment is taken via Stripe at booking, unless otherwise agreed.
- invoices for services are issued separately via Xero.
- all prices are in GBP unless stated. we are not VAT-registered at the time of writing.
cancellation, rescheduling, refunds
- 48+ hours before — full refund, or reschedule free. email us.
- 24–48 hours before — 50% refund, or reschedule with no fee.
- Less than 24 hours — no refund, but we’ll reschedule once as a goodwill gesture where possible.
- No-show — no refund. we’ll still reach out to check you’re ok.
- If we cancel — full refund or reschedule, your choice.
neurodivergent reality check: if you’re mid-meltdown, mid-crisis, or genuinely can’t make it for reasons outside your control, email us. we’re human and we read context.
what sessions are, and aren’t
- coaching and consultancy sessions are not therapy and not clinical advice. if you need mental-health support, see your GP, a registered therapist, or the Samaritans (call 116 123 any time).
- educational consultancy is not a substitute for statutory SEND assessment or legal advice.
- we don’t guarantee specific outcomes — coaching supports your work, it doesn’t do it for you.
intellectual property
- worksheets, templates, written materials and recordings we provide remain our copyright. you may use them personally; please don’t republish or resell without permission.
- anything you create using our tools is yours.
- testimonials you give us may be quoted (with your name or anonymously — your choice) on the site and in marketing.
confidentiality & safeguarding
- what’s shared in sessions stays in sessions. we don’t share your content with other clients.
- exception: if we believe you or someone else is at serious risk, we may break confidentiality to get appropriate support. we’ll tell you if we do.
- group sessions: we ask all participants to respect the same principle. we can’t guarantee other participants’ behaviour — but we will address it.
accessibility
we build the site to WCAG 2.2 AA. sessions can be adjusted for sensory, cognitive, or access needs — just tell us what works.
limitation of liability
we take care in what we do, but we’re a microbusiness and our liability is limited. we’re not liable for: indirect or consequential losses, loss of profits, or things outside our reasonable control. nothing in these terms limits our liability for death, personal injury caused by negligence, or fraud — things the law doesn’t let us limit.
governing law
these terms are governed by the laws of England and Wales. disputes will be resolved in the courts of England and Wales. before going to court, let’s talk — email first, we mean it.
changes
we may update these terms. if they change materially, we’ll notify existing clients by email and update the date above.